Privacy Policy

At KIINTEX TAXI SERVICE PVT LTD ("KTS Cab," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our ride-hailing, intercity, courier, freight, and delivery services (collectively, the "Services").

This Privacy Policy complies with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable data protection laws.

By using the KTS Cab mobile application, website, or any related services, you consent to the collection and use of your information as described in this Privacy Policy.

We collect the following categories of personal data:

1. Information You Provide Directly

• Account Information: Name, phone number, email address, date of birth, profile photo
• Payment Information: Credit/debit card details, UPI IDs, wallet information (processed via secure third-party payment gateways)
• Identification Documents: For drivers/partners — driving license, vehicle RC, Aadhaar card, bank account details
• Communication Data: Messages, calls, and feedback sent to customer support

2. Information Collected Automatically

• Location Data: Real-time GPS location during active rides/deliveries (with your permission). Pickup and drop locations for booking purposes.
• Device Information: Device type, operating system, unique device identifiers (IMEI, device ID), IP address
• Usage Data: App interactions, booking history, ride/delivery details, search queries, crash logs
• Sensor Data: Accelerometer, gyroscope data (for safety features like crash detection)

3. Information from Third Parties

• Social Media: If you sign up via Google/Facebook, we receive your name, email, and profile picture
• Payment Processors: Transaction confirmations and status from payment gateways
• Background Checks: For drivers — verification results from authorized agencies

We use your personal data for the following purposes:

1. Service Delivery

• Connecting you with drivers/partners to fulfill ride and delivery requests
• Calculating fares, routes, and estimated arrival times
• Processing payments and issuing invoices/receipts
• Providing real-time tracking and navigation

2. Safety & Security

• Verifying driver identities and conducting background checks
• Monitoring rides for safety incidents (SOS alerts, unusual routes)
• Investigating complaints, disputes, and fraudulent activity
• Sharing trip details with emergency contacts when you use the SOS feature

3. Communication

• Sending booking confirmations, ride updates, and delivery notifications via SMS/push/email
• Responding to customer support inquiries
• Sending promotional offers, discounts, and service updates (you can opt out anytime)

4. Improvement & Analytics

• Analyzing usage patterns to improve app performance and user experience
• Conducting research and development for new features
• Generating aggregated, anonymized statistics for business insights

5. Legal Compliance

• Complying with legal obligations, court orders, and government requests
• Enforcing our Terms & Conditions and other policies
• Protecting our rights, property, and safety (and that of our users)

We do not sell your personal data. However, we share your information in the following circumstances:

1. With Drivers & Partners

To complete your booking, we share necessary information with assigned drivers/partners:

• Your name, phone number (masked), and profile photo
• Pickup and drop locations
• Package/delivery details (for courier/freight)

2. With Service Providers

We share data with trusted third-party service providers who assist us:

• Payment Processors: Razorpay, Paytm, PhonePe, etc. (for payment processing)
• Cloud Storage: AWS, Google Cloud (for data hosting and backups)
• SMS/Email Services: For sending notifications and OTPs
• Analytics Tools: Google Analytics, Firebase (for usage insights)
• Background Verification: Authorized agencies for driver screening

All third parties are contractually bound to protect your data and use it only for authorized purposes.

3. With Emergency Contacts

When you use the SOS feature, we share your live location, ride details, and driver information with your designated emergency contacts.

4. For Legal Reasons

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government authorities
• Investigations of fraud, safety threats, or illegal activity

5. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such change.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained for the duration of your active account, plus 3 years after account deletion (for legal/compliance purposes)
• Booking History: Retained for 7 years for tax, audit, and dispute resolution
• Payment Data: Retained as per RBI and tax regulations (typically 7 years)
• Location Data: Active ride location deleted 24 hours after ride completion. Historical pickup/drop locations retained for 3 years.
• Support Communications: Retained for 2 years

You may request deletion of your data at any time by contacting us (subject to legal retention requirements).

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

1. Right to Access

You can request a copy of all personal data we hold about you. Submit a request via email at [email protected] with subject line "Data Access Request."

2. Right to Correction

You can update or correct your personal information (name, phone, email, etc.) directly in the KTS app under "Profile Settings."

3. Right to Erasure (Data Deletion)

You can request deletion of your account and associated data. Note: We may retain certain data if required by law (e.g., tax records, legal disputes).

4. Right to Withdraw Consent

You can withdraw consent for non-essential data processing (e.g., marketing communications) at any time through app settings or by contacting us.

5. Right to Nominate

You may nominate another individual to exercise your data rights in the event of death or incapacity (as per DPDP Act).

6. Right to Grievance Redressal

If you have concerns about how we handle your data, contact our Data Protection Officer (details below).

We implement industry-standard security measures to protect your personal data:

• Encryption: All sensitive data (passwords, payment info) is encrypted using AES-256 and TLS/SSL during transmission
• Access Controls: Only authorized personnel can access personal data on a need-to-know basis
• Secure Storage: Data is stored on secure cloud servers with regular backups and disaster recovery plans
• Regular Audits: Third-party security audits and vulnerability assessments conducted annually
• Multi-Factor Authentication: Required for admin and driver accounts

Despite our best efforts, no system is 100% secure. If you suspect unauthorized access to your account, contact us immediately.

We use cookies, web beacons, and similar technologies on our website and app to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for login, authentication, and core functionality
• Analytics Cookies: Google Analytics, Firebase to understand usage patterns
• Advertising Cookies: Facebook Pixel, Google Ads for retargeting (you can opt out)
• Preference Cookies: Remember your language, location, and app settings

Managing Cookies

You can control cookies through your browser settings or app permissions. Blocking essential cookies may affect app functionality.

KTS Cab Services are not intended for individuals under the age of 18 years. We do not knowingly collect personal data from minors.

If you are a parent/guardian and believe your child has provided us with personal information, contact us immediately at [email protected], and we will delete the data.

Your data is primarily stored on servers located in India. However, some of our third-party service providers (e.g., cloud storage, analytics) may store or process data outside India.

When data is transferred internationally, we ensure adequate safeguards are in place (such as Standard Contractual Clauses or equivalent mechanisms) to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect your privacy rights, we will notify you via email or in-app notification at least 30 days before the changes take effect.

Continued use of KTS Services after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

General Inquiries

KIINTEX TAXI SERVICE PVT LTD
P. No. 57, Jai Karni Lok, Gokulpura, Jhotwara
Jaipur, Rajasthan — 302012
India

Phone: +91-6375858009 | +91-9001995029
Email: [email protected]
Website: ktscab.com

Data Protection Officer (DPO)

For privacy-specific concerns or to exercise your data rights:
Email: [email protected] (Subject: "Privacy Request")
Response time: Within 30 days of receipt

Grievance Officer (DPDP Act Requirement)

If you are not satisfied with our response to your privacy concern:
Name: [To be designated]
Email: [email protected]
Phone: +91-6375858009